SDA offers diagnosis and repair of business-class desktop, laptop, server, network, POS and printer products, as well as provides authorized warranty repair for multiple OEMs. Utilization of our repair services for out-of-distribution through the end-of-life-cycle parts and equipment provides customers with the lowest cost of replenishment over the life of a service maintenance contract.
Repair Services:
- Whole unit repair – desktop, laptop, server, printers, POS
- Field Replaceable Units (FRUs) Repair
- OEM Authorized Warranty Repair
- Multi-layer board repair
- BGA (ball-grid array) technology
- Diagnostic testing and failure analysis
- Burn in/final testing
- “No trouble found” test and screen
- Engineering change order upgrades
- Reverse engineering
- Returns management
- 3-Way Shipping Programs
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Service Levels:
- 24-hour expedited
- 3-day – Urgent
- 5-day – Standard
- Low Volume – Custom and Single Unit Repair
- High Volume – Production Repair
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