Reporting, Tracking and Quality Standards

SDA’s high quality standards are backed up with detailed metrics provided to our customers that incorporate feedback from our customers’ management along with SDA’s Customer Delivery and Operations group. These detailed reports and measurements are used to monitor performance, proactively determine root causes and are used by SDA to provide crucial feedback to the customer. Providing the customer with access to critical data and information as needed is just part of SDA’s overall Customer-Partner philosophy.


SDA provides our customer with visibility of their orders throughout the receiving, repair, warehousing, shipment, return and invoicing processes and all products are tracked by a unique SDA generated serial number. This allows our customers access to:

Real-time inquiry of order status Repair productivity WIP (work in progress) Electronically generated Return Material Authorizations (RMAs) Proof of Delivery (POD) Return waybill tracking Detailed Performance Metrics

All of which enables SDA Program Management to work with our customers to identify trends and potential opportunities for improvement.